ahsa77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ahsa77 ("ahsa77", "we", "our", or "us") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", or "User") who access or use the ahsa77 online gaming and sports betting platform at ahsa77.app ("Platform"). By creating an account or using any service on the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy forms part of the ahsa77 Terms & Conditions. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your account.

2. Data Controller

ahsa77 acts as the data controller in respect of personal data collected through the Platform. For any privacy-related queries, requests, or concerns, please contact our support team at any time via live chat on the Platform, or in writing to: [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

When you register and use the ahsa77 Platform, we collect a number of different categories of personal data. The information we collect depends on how you interact with the Platform and which services you use.

4. How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, placing bets, or contacting our support team.
• Automated technologies: As you navigate the Platform, we automatically collect technical data using cookies, server logs, and similar tracking technologies.
• Third-party payment processors: Our Bangladeshi payment partners — including bKash, Nagad, and Rocket — may share transaction confirmation data with us to process your deposits and withdrawals.
• Identity verification providers: Where we use third-party services to verify your identity documents, those providers may share verification results with us.

5. How We Use Your Data

ahsa77 processes your personal data only for specific, lawful purposes. The primary purposes for which we use your data are:

• To create and manage your player account on the Platform.
• To process your deposits and withdrawals in BDT via your chosen payment method.
• To verify your identity and age in compliance with our 21+ age restriction policy.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited conduct.
• To provide customer support and resolve disputes via our 24/7 live chat service.
• To administer bonuses, promotions, and loyalty rewards for which you are eligible.
• To personalise your experience on the Platform based on your usage and preferences.
• To send you service-related communications, including account notifications and security alerts.
• To comply with applicable legal and regulatory obligations.
• To improve the Platform's functionality, performance, and security based on aggregated usage analytics.

ahsa77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

6. Cookies and Tracking Technologies

The ahsa77 Platform uses cookies and similar technologies to enhance your experience, maintain your session, and gather analytical data. Cookies are small text files stored on your device when you visit the Platform.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. Without these, the Platform cannot operate correctly.
• Analytics cookies: Used to understand how players interact with the Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymised.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of accounts.
• Preference cookies: Used to remember your settings and preferences between sessions, such as language and display preferences.

You may adjust your browser settings to reject non-essential cookies. Please note that disabling essential cookies may impair your ability to use certain features of the Platform, including logging in and placing bets.

7. Sharing Your Personal Data

ahsa77 does not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary for the operation of the Platform and only to the extent required:

• Payment processors: bKash, Nagad, Rocket, Upay, and our Bangladeshi banking partners to process your deposits and withdrawals.
• Identity verification providers: Third-party services used to verify your identity documents in compliance with our age and fraud-prevention obligations.
• Game providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited data necessary to deliver their games on the Platform.
• Legal and regulatory authorities: Where we are required by applicable law, court order, or regulatory authority to disclose your personal data.
• Security and fraud prevention services: Third-party services used to detect and prevent fraudulent or abusive activity on the Platform.

All third-party service providers engaged by ahsa77 are required to handle your personal data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.

8. Data Retention

ahsa77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations.
• Identity verification documents are retained for the duration of your account and for a period of five years following account closure.
• Support chat records are retained for up to two years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 13 months from the date of collection.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Data Security

ahsa77 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Full SSL/TLS encryption for all data transmitted between your device and the Platform.
• One-way hashing of passwords — ahsa77 staff cannot view your password in plain text.
• Access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Secure data centres with physical access controls and continuous monitoring.

Despite these measures, no method of electronic transmission or storage is completely secure. If you believe your account has been compromised, please contact our support team immediately via live chat so that we can take protective action.

10. Your Rights

As a user of the ahsa77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected].

ahsa77 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on your request. Where we are unable to fulfil a request — for example, because we are required by law to retain the data — we will explain the reasons clearly.

11. Children and Minors

The ahsa77 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will promptly delete that data and close the associated account. If you believe a minor has registered on ahsa77, please notify our support team immediately.

12. Links to Third-Party Content

The ahsa77 Platform may reference game providers and payment partners by name. These third parties operate their own platforms and privacy practices, which are independent of ahsa77. We are not responsible for the privacy practices of third-party service providers. Where you interact directly with a third-party service — for example, a bKash or Nagad payment flow — you should review that provider's own privacy policy.

13. Changes to This Policy

ahsa77 reserves the right to update or replace this Privacy Policy at any time. Material changes will be communicated to registered players through a prominent notice on the Platform. The effective date shown at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ahsa77 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, via the live chat feature on the Platform. You may also contact us in writing at: [email protected] (plain text — not a clickable link). All privacy-related queries will be acknowledged and addressed promptly.